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Harrisburg, PA
Job Type
Direct Hire
Aug 08, 2017
Job ID
Please send resumes to

e&e is looking for a Trainer for an upcoming role in Harrisburg, PA.

  • Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field.
  • 6+ years advanced skills with Microsoft Office
  • 4+ years of experience in the field of IT technical training and train-the-trainer training
  • 4+ years of experience in developing role based end user training materials for IT applications/systems
  • Experience in course design and development
  • Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
  • Experience with developing content for workforce teaching and instruction
  • 3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePoint
  • Familiarity with ITIL or ServiceNow
  • Participate in ServiceNow implementation, design and launch, to design and develop learning materials
  • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
  • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
  • Maintain, coordinate, and communicate training schedules with end users and stakeholders
  • Solicit classroom enrollment or web based training participation, and maintain class information/user registration
  • Collect and maintain training data to support department key performance indicators
  • Conduct training courses, customer webinars, on-site customer training, and user group sessions
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • As required, participate in customer meetings

About e&e

e&e IT Consulting Services, Inc., a leader in the IT Staffing & Recruitment Industry and recognized as one of top 20 fastest growing companies in Central Pennsylvania represents a wide variety of industries, including state and federal government, telecommunication, retail, healthcare and manufacturing industries.  Our staffing capabilities include recruiting, staff augmentation, and permanent staff placement. 

At e&e not only do we offer salaried employment and excellent benefits including full healthcare, long-term disability, life insurance, a 401 K plan, and paid days off but we cater to those looking for alternative employment options as well.

We are excited to tell you more about e&e IT Consulting Inc.  Please come check us out at to learn more about our firm and all of our exciting opportunities.