ITSM Project Manager

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Harrisburg, PA
Job Type
Direct Hire
Apr 09, 2018
Job ID
Please send resumes to

e&e is searching for an ITSM Project Manager. This position is responsible for the successful planning and implementation of ITSM required functionality where success criteria include meeting cost, schedule, performance and quality requirements.

  • 5-10 years of experience managing large complex software development or integration projects up to $5M in services revenue per year and 15-25 staff
  • Demonstrated experience within the IT project management lifecycle including requirements analysis, service offering design, user interface design, system integration, change management, configuration management, testing, training development, documentation design, and service implementation
  • Strong understanding of service offering concepts including Key Performance Indicators, Service Levels, Problem Reports, Change Requests, New Feature Requests, Automated Testing, and Contacts
  • BS / BA degree or related experience
  • PMP Certification – highly desired
  • 5+ years of experience with MS Project (preferably 2013 MS Project Server)
  • ITSM Certification – highly desired
  • Strong technical knowledge of IT infrastructure and Data Center Services
  • Strong financial management / cost modeling experience
  • Successful track record of client relationship management
  • Uses strong project management skills and delivery methodologies to lead the delivery of ITSM services within planned timelines, budget, margins and quality specifications.
  • Manages the development and integration of ITSM services.  Consistently delivers high value, "client ready" work, including communications and presentations, with minimal supervision.
  • Writes accurate and effective statements of work so that all project team members understand the project expectations and roles.
  • Proactively reports project risk and deliverable issues to superiors for assistance as soon as possible.
  • Establishes and manages the project plan (development, delivery schedule, resource requirements, 3rd parties, cost budget methodology, tools, standards and quality).
  • Uses appropriate methodologies (such as risk mitigation/management, change/control management and contract management) to manage major projects or a group of projects.
  • Applies business process redesign and/or information planning methodologies to client business problems. Combines knowledge of business process redesign and/or information planning methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions.
  • Leads or supports the implementation of change management, business process redesign or information planning.
  • Communicates deliverables, conducts client meetings, obtains required client sign off and specifications and client acceptance.
  • Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction. Interfaces with sub-contractors.
  • Manages project work teams and the development and integration of project deliverables.
  • Sets objectives and priorities, assigns and reviews tasks, performance and staffing requirements.
  • Staffs projects and maintains the resource plan.
  • Provides mentoring, development and performance feedback to team members.

About e&e

e&e IT Consulting Services, Inc., a leader in the IT Staffing & Recruitment Industry and recognized as one of top 20 fastest growing companies in Central Pennsylvania represents a wide variety of industries, including state and federal government, telecommunication, retail, healthcare and manufacturing industries.  Our staffing capabilities include recruiting, staff augmentation, and permanent staff placement. 

At e&e not only do we offer salaried employment and excellent benefits including full healthcare, long-term disability, life insurance, a 401 K plan, and paid days off but we cater to those looking for alternative employment options as well.

We are excited to tell you more about e&e IT Consulting Inc.  Please come check us out at to learn more about our firm and all of our exciting opportunities.